Menu
Cart 0

Shipping, Payment & Refunds

Shipping

All our products on this site are shipped from Osaka, Japan to the US and stored in Amazon warehouses through out the country. Once we confirm payment has been received we pass your order details to Amazon and then they send your item to you.

The shipping rates charged by us on this site represent the cost of Amazon shipping these items to you on our behalf.

Refunds Policy

We will always give refunds when the product is faulty or damaged but request that the item is sent back to us for inspection before refunding. 

The refund will be paid once the item is delivered at our office in Japan. Refunds will be processed the same day that items come back to us.

If the product is defective then we will pay all shipment fee. However if there is no

If the product has no defects then we will accept returns within 30 days of delivery, however the product needs to be returned in the same condition it was received. The buyer will pay the shipment fees.

Returns
To return your product, you should mail your product to: 2-13-30-8F Sun East Building Osaka Osaka Japan 550-0015

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless there was a problem with the item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Liquid error: Could not find asset snippets/sweettooth-tab-widget.liquid